Refund Policy

We stand behind the quality of our products. Every peptide is:

• Manufactured in cGMP-compliant facilities
• Third-party tested for purity (99%+)
• Accompanied by a Certificate of Analysis (COA)
• Shipped in proper conditions to maintain integrity

If any product does not meet our quality standards, we will replace it free of charge or provide a full refund.

1. Step 1: Contact Us

   Email us at support@biocyclepeptides.com with:

   • Your order number
   • Reason for the return/refund request
   • Photos of the product/damage (if applicable)
2. Step 2: Await Approval

   Our team will review your request within 1-2 business days and respond with instructions.

3. Step 3: Return Shipping (if required)

   For unopened product returns, we will provide a return shipping label. Ship items in their original packaging.

4. Step 4: Receive Refund

   Once we receive and inspect the return, refunds are processed within 5-7 business days to your original payment method.

If you receive a damaged or defective product:

1. Do NOT use or open the product
2. Take clear photos of the damage (packaging and product)
3. Contact us within 48 hours of delivery
4. We will send a replacement immediately at no cost

Note: You do not need to return damaged products in most cases. We trust our customers and prioritize quick resolution.

• Within 1 hour: Orders can be cancelled with a full refund.
• After 1 hour: Orders may have already entered processing and cannot be cancelled. Contact us to check status.
• After shipping: Orders cannot be cancelled once shipped. You may refuse delivery or request a return once received.

We do not offer direct exchanges. If you need a different product:

1. Return the original item (if eligible)
2. Place a new order for the desired product
3. We can expedite shipping on the new order upon request